Jan-16-2018, 01:15 PM
Hi there,
As a NOC engineer, every morning my first task is to check the NOC emailbox where over 200 emails are coming to. Emails are automatically being generated by over hundred network devices across the network infrastructure. Every email has got a incident number and associated network device name including date, time etc.... For some reasons if any network device or interface is down or faulty, generated email is coming to NOC emailbox with word of OPENED in the middle of the email subject. After that if the incident resolved, the email's subject is coming with word of CLOSED. This is daily ongoing over hundred and hundred emails dropped into NOC mailbox.
It is really hard to check every single email within hundred and hundred emails in the NOC emailbox whether or not incident CLOSED after seeing OPENED. Is there a possibility of a Python scripting can find and list only emails that have not yet had a word of CLOSED in the email subject.
I really appreciated you guys in advance.
Thanks
ERdix.
As a NOC engineer, every morning my first task is to check the NOC emailbox where over 200 emails are coming to. Emails are automatically being generated by over hundred network devices across the network infrastructure. Every email has got a incident number and associated network device name including date, time etc.... For some reasons if any network device or interface is down or faulty, generated email is coming to NOC emailbox with word of OPENED in the middle of the email subject. After that if the incident resolved, the email's subject is coming with word of CLOSED. This is daily ongoing over hundred and hundred emails dropped into NOC mailbox.
It is really hard to check every single email within hundred and hundred emails in the NOC emailbox whether or not incident CLOSED after seeing OPENED. Is there a possibility of a Python scripting can find and list only emails that have not yet had a word of CLOSED in the email subject.
I really appreciated you guys in advance.
Thanks
ERdix.