Hi,
I would like a py script that does this by reading TFS (MS Team Foundation Server) and
Reads the incoming email (xyz@ABC.com) address and if it matches alert@ABC.com and in the description field if it contains a specific description like "create" or "intervene", then it needs to check within that request, who the request is actually for and convert that request to the original requester and a ticket needs to be created under this specific user name in ManageEngine ServiceDesk Plus.
Any ideas? As, this will be executed as a script when the condition is met.
Here is some kind of action plan
Action Name: Convert originator email to actual user who creates it
Execute the Action – When a Request is created anytime
Match the below criteria
Sender – contains – XYZ@ABC.COM
Description – Contains – Perform Action
Requester Name – is – A, B, C, D, E, F (multiple users) in the same field or using an OR statement and adding the requester in different fields.
Perform Action – Execute a script that would convert the xyz@ABC.com to the actual requester who is creating this task which is described in the TFS and it would say “Deployment requested for _____________”.
So, the script should be able to pick up this user name and create the helpdesk ticket under the username.
I would like a py script that does this by reading TFS (MS Team Foundation Server) and
Reads the incoming email (xyz@ABC.com) address and if it matches alert@ABC.com and in the description field if it contains a specific description like "create" or "intervene", then it needs to check within that request, who the request is actually for and convert that request to the original requester and a ticket needs to be created under this specific user name in ManageEngine ServiceDesk Plus.
Any ideas? As, this will be executed as a script when the condition is met.
Here is some kind of action plan
Action Name: Convert originator email to actual user who creates it
Execute the Action – When a Request is created anytime
Match the below criteria
Sender – contains – XYZ@ABC.COM
Description – Contains – Perform Action
Requester Name – is – A, B, C, D, E, F (multiple users) in the same field or using an OR statement and adding the requester in different fields.
Perform Action – Execute a script that would convert the xyz@ABC.com to the actual requester who is creating this task which is described in the TFS and it would say “Deployment requested for _____________”.
So, the script should be able to pick up this user name and create the helpdesk ticket under the username.