list index out of range

[deanhystad]

You should include your code in your post, not as a link. You should also post the error message including the entire traceback. You should also provide some example input and any output

You've been looking at this for 4 hours. What have you tried to better understand the reason for the error?

If you want to loop over the strings in Q1, why not do this?

for word in Q1.rsplit():
    if word in issues:
        print("We have identified the problem")
        break
else # Didn't find word in issues
    humandata = input("We could not find an automated solution for you, please type as much infomation about the issue and we will let a technician sort it out")
    cases += 1
    new_issues.write(str(cases))
    new_issues.write(humandata)