Python Automated Response System Help

[perfringo]

In order to save repeated typing one can use dictionaries and try...except:

email = 'somebody@somewhere'                                                           
subject = 'I lost my license'                                                          
header = (f'Dear customer {email},\n\n' 
           'Thank you for contacting our company.') 
footer = 'Thank you\n\nCompany customer service'
categories = {'i lost my license': 'You will be contacted via email to verify you license request.\n\n',
              'problem saving file': 'Saving file is done by pressing CTRL-S (Windows} or CMD- (Mac).\n\n'}

try: 
    print(f'{header}{categories[subject.lower()]}{footer}') 
except KeyError: 
    print('Sorry, dada-dada-blah-blah') 

This way one needs to add only key-value pair to categories dictionary for additional subject.