Feb-22-2023, 11:42 PM
I work for a contact center that has used Erlang for our capacity planning for some time now. However, we have found that Erlang can be incredibly unreliable at lower volumes. This has led me to look into Queuing theory models and how we can leverage existing Python libraries to achieve our desired model. Does anyone have any experience with any libraries that would be good for this? Specifically we'd be working with a fairly simple setup with inputs of Arrival Rate, Service Rate, and Average Wait Time and we need an output of minimum Headcount needed to achieve the Average Wait Time input. I've seen some info on scipy and a library called queuing-tool, however I'm not quite sure I have found what I am looking for and thought I'd check if anyone had gone down this road before as well.